Terms of Service

These Terms of Service ("Terms") are a binding agreement between you — the person or business that creates an account — and Wealth Connects LLP, a limited liability partnership incorporated in India (LLPIN AAW-4368), with its registered office at Flat No 12109, Tower 7, Crossing Republik, Ghaziabad, Uttar Pradesh 201016, India, the operator of optyflo.com and the Optyflo platform (formerly SalesProClub) ("Optyflo", "we", "us"). By ticking the acceptance box when you create an account, by completing sign-up with Google, or by using the service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. When you sign up with an email and password we record the date and the version of these Terms you accepted. If you use the service on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

If you do not agree, do not use the service.

• You must be at least 18 years old and using the service for business purposes.
• Give us accurate account details and keep them current. You are responsible for everything done under your account and for keeping your password, API tokens and OAuth client secrets confidential. Tell us at hello@optyflo.com immediately if you suspect unauthorised access.
• One account per person. Invite teammates into your workspace rather than sharing a login.
• We may refuse, suspend or reclaim an account, sending subdomain or public subdomain that impersonates someone, infringes a trademark, or was created to evade a previous suspension.

• Free — every account starts with the full platform, one automation flow, domain verification and 1,000 emails at no cost, with no card required. The allowance is valid for 365 days from the day your Free plan starts and has no overage: once 1,000 emails are sent or the 365 days pass, sending pauses until you upgrade.
• Paid plans — priced on the email volume you send per month, never per seat and never per task. The current plans, included volumes, overage rates and individually purchasable modules are those shown on the pricing page at the time you subscribe. Prices are quoted in US dollars; annual billing is discounted as shown there.
• Provisioning — where your account offers it, a plan can be bought online in Indian rupees through Razorpay; otherwise paid plans and modules are provisioned by our team. Changes and cancellations go through hello@optyflo.com; you will hear back within one business day.
• Metered usage — WhatsApp messages and voice minutes are metered separately and passed through at provider cost. When you connect your own WhatsApp Business Account through Meta's Cloud API, Meta bills you directly and we meter nothing. Where we do bill metered usage, a charge is recorded when a message is accepted for sending; a message the provider rejects is not charged, and a charge we made in error is reversed.
• Cancellation and refunds — cancelling stops the next renewal and you keep access until the end of the paid period. Fees already paid are not refunded pro rata except where the law requires it; metered usage already consumed is never refunded.
• Price changes — we may change prices with at least 30 days' notice by email; the new price applies from your next renewal.
• Taxes — prices exclude taxes unless stated. GST or other indirect taxes are added where applicable, and you are responsible for any taxes other than those on our net income.

This section applies when your account has a credit wallet, and always to businesses that connected WhatsApp through Optyflo's WhatsApp solution (the Connect with Facebook button under Account → Connections, when that connection is made under our Meta solution). For those businesses Meta bills Optyflo for WhatsApp messages instead of billing you, and we charge you per message as set out below.

• Prepaid wallet — credits are held in Indian rupees in a prepaid wallet on your account. You top it up from Billing → Credits; each top-up is paid through Razorpay by card, UPI or another method Razorpay offers, and is credited to your wallet once Razorpay confirms the payment. The minimum and maximum top-up are shown at checkout. [GST AND INVOICING OF TOP-UPS — to be filled]
• Per-message charges — once your account is billed this way, each WhatsApp message you send through Optyflo WhatsApp, and each template message sent through a WhatsApp provider account you connected (such as AiSensy or Wati), is charged at the rate published in your account for its type: marketing, utility (authentication messages are charged at the utility rate) or service (a free-form Optyflo WhatsApp message, such as an Inbox reply or an automated reply). A template's type is the category recorded for it, which for Optyflo WhatsApp is the category Meta assigns.
• When a message is charged — only when it is accepted for delivery (for Optyflo WhatsApp, when Meta's Cloud API accepts it). A message that is refused, or that we do not send, is not charged. A message that was accepted is charged even if it is later reported as undelivered.
• Insufficient balance — before each message we check that your wallet covers its price. If it does not, the message is not sent and is reported as failed, and sending resumes once you top up. Messages that fail for this reason are not resent automatically.
• Meta's charges — our per-message rates include Meta's own charge for that message. You are not billed by Meta separately for messages sent under our solution, and when Meta changes its prices we may change our rates to match.
• Rate changes — we may change the per-message rates with notice, by email or in the app, before the new rate applies. A message is charged at the rate in force when it is sent, and every charge appears in your wallet's ledger.
• Credits are not transferable — they belong to the account that bought them, cannot be moved to another account or workspace, and cannot be exchanged for cash except as the refund policy below allows.
• Refunds — [REFUND POLICY FOR UNUSED CREDITS — to be filled]. A charge we made in error is reversed to your wallet.
• Messages sent from a linked-device number (section 6) are never charged to the wallet.

Optyflo's sending infrastructure is shared. One bad sender damages deliverability for everyone, so these rules are enforced automatically and without exception.

• Consent — you may message only people who have given you permission or with whom you have an existing business relationship that permits it under the law that applies to them (including India's IT Act and TRAI rules, the GDPR and ePrivacy rules, CAN-SPAM, CASL and equivalents). No purchased, rented, scraped or harvested lists.
• Opt-outs — every marketing email must carry a working unsubscribe link and your compliance footer; every WhatsApp conversation must honour STOP. Optyflo inserts List-Unsubscribe headers and enforces the suppression list automatically. Optyflo does not yet act on a WhatsApp STOP reply by itself: when a contact asks to stop, you must mark them unsubscribed. Do not try to bypass the suppression list, re-import unsubscribed contacts, or strip the footer.
• WhatsApp — you must comply with the WhatsApp Business Terms, Business Messaging Policy and Commerce Policy. Template messages must be approved by Meta before use. You must obtain, and be able to produce on request, a valid opt-in from every contact you message on WhatsApp, captured in accordance with WhatsApp's Business Messaging Policy. Optyflo does not record or verify opt-in for you, and not every automated send checks a contact's opt-out status. Messaging without opt-in, or outside the permitted categories, is grounds for immediate suspension, and we may suspend WhatsApp sending for any workspace that cannot produce opt-in records.
• Voice — outbound calls must respect do-not-call registries, quiet hours and calling-hour rules in the recipient's country. Voice calling is currently available for Indian numbers only.
• Content — no illegal content, phishing, malware, deceptive headers or sender identities, harassment, hate speech, or material that infringes someone else's rights. No sending on behalf of a third party who has not accepted these Terms.
• Platform — no interference with the service, load testing without permission, scraping other tenants' data, reverse engineering, or reselling the service without a written agreement.

Optyflo may review content and sending patterns to enforce these rules. You indemnify us for claims, fines and costs arising from messages you send in breach of them.

New sending domains go through an automatic 21-day warm-up ramp, and sending is throttled per domain and per mailbox throughout. We measure bounce and complaint rates per sender and per domain, and we pause sending on your account if its complaint rate crosses 0.3% or its bounce rate crosses 3%. This protects your domain as much as our infrastructure, and it is not optional. A paused account is told why and how to resume; repeated pauses may require you to move to your own SMTP credentials.

• Email — sends go out through our shared Amazon SES infrastructure from a subdomain you verify (we generate the SPF, DKIM, DMARC and MX records), or through an SMTP server or Gmail mailbox you connect. If you use your own provider, its limits and terms apply and you are responsible for that mailbox's reputation.
• WhatsApp Cloud API — Optyflo is a Meta Tech Provider. When you connect your WhatsApp Business Account through embedded signup, you message from your own number, the quality rating stays yours, and Meta bills your business directly for conversations. A per-number daily warm-up cap applies to new numbers.
• Business service providers and Obligr — a WhatsApp provider such as AiSensy or Wati, or an Obligr voice account is your own account with that provider. Its pricing, template approvals and terms are between you and them; Optyflo only relays.
• Linked-device WhatsApp — you may link a WhatsApp number as a companion device. This uses an unofficial connection method that WhatsApp does not endorse. Numbers used this way can be rate-limited, restricted or permanently banned by WhatsApp, and Optyflo cannot appeal on your behalf. You use this option entirely at your own risk and accept that we are not liable for loss of a number.
• Zoom, Google, Razorpay, Cashfree, HighLevel / LeadConnector and ad platforms — connecting these accounts authorises Optyflo to act within the scopes you grant. You may revoke access at any time from Account → Connections or from the provider's own settings. Their terms apply to your use of those services.

• The AI builder and related features (flow drafting and analysis, campaign and subject-line writing, WhatsApp template drafting, theme generation, knowledge-base answers) use a third-party large language model and are provided as-is.
• Output may be inaccurate, incomplete or unsuitable. A generated flow is staged as a draft and goes live only when you explicitly promote it; you are responsible for reviewing anything generated before it is sent and for the consequences of sending it.
• Some AI features send contact data to the model provider — per-recipient personalisation sends each recipient's name, company, notes and tags, and the reply assistant sends the conversation it is replying to (Privacy Policy section 7). Do not use AI features to generate content that violates section 4, or to process data you do not have the right to share with a third-party model.
• AI generation is capped per workspace per day and per month according to your plan. We may adjust the caps with notice.

• You own the contacts, content, templates, flows, recordings and reports in your workspace ("Customer Data"). You grant Optyflo a limited, non-exclusive licence to host, copy, transmit and display Customer Data solely to provide, secure and improve the service and to comply with law.
• For Customer Data about your contacts, Optyflo acts as a data processor on your instructions, as the Privacy Policy describes. You are the data fiduciary / controller and are responsible for having a lawful basis, providing notices and responding to your contacts' rights requests; we will assist as the Privacy Policy describes. A data-processing agreement is available on request from hello@optyflo.com.
• You confirm you have all rights needed to upload Customer Data and to authorise the processing described here, including for the personal data of your team members and contacts.
• Public pages you publish (forms, quiz pages on your subdomain, lead magnets) are visible to anyone with the link; you are responsible for what they contain.
• You can export your contacts as CSV from the Contacts page at any time, and ask us at hello@optyflo.com for an export of other Customer Data. After termination we delete Customer Data as the Privacy Policy describes; export what you need first.

• Where your plan includes API access, you may create scoped API tokens and OAuth clients from Developer settings. A token acts with the rights of its scopes inside your workspace; treat it as a password and rotate any you suspect is exposed.
• The REST API, inbound webhooks and outbound webhooks are rate-limited. Do not circumvent limits; design integrations to use idempotency keys and retry with back-off.
• We may change or deprecate API endpoints with reasonable notice; security fixes may ship without notice.
• You are responsible for third-party applications you authorise and for any webhook endpoint you point us at.

• We do not publish an uptime SLA and do not offer downtime credits. We announce planned maintenance in advance and aim to keep it outside Indian business hours; emergency maintenance may not be announced. Service-level commitments apply only where set out in a signed agreement.
• Features ship continuously and often behind feature flags. We may add, change, limit or retire features and may enable or disable a feature for your account. We will give notice before retiring a feature you are actively using and, where possible, a path to export or migrate.
• Features labelled beta, early access or preview are provided as-is, may change or disappear, and may not be covered by support.

• You may cancel at any time by emailing hello@optyflo.com. Cancellation takes effect at the end of the current billing period.
• We may suspend or restrict an account immediately, without prior notice, where it breaches section 4, trips the limits in section 5, endangers the security or stability of the platform, is used for fraud, or where payment fails. We will tell you why and, where the cause can be remedied, how to restore access.
• We may terminate for any other reason with 30 days' notice. Either party may terminate immediately if the other materially breaches these Terms and does not cure within 14 days of notice.
• On termination your right to use the service ends, outstanding fees become due, and we delete Customer Data on the schedule in the Privacy Policy. Sections that by their nature should survive (payment, data ownership, disclaimers, liability, indemnity, governing law) survive.

Optyflo and its software, templates, playbook packs, documentation, branding and everything else we provide are owned by Optyflo or its licensors and are protected by copyright and other laws. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, modify, resell, sublicense or create derivative works of the service except as we expressly permit.

If you send us suggestions or feedback we may use them without restriction or compensation.

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that messages will be delivered, opened or acted on, that third-party providers (Amazon, Meta, Google, Zoom, Razorpay, Obligr, OpenAI and others) will remain available or keep their terms, that AI output is accurate, or that the service will be error-free. Deliverability depends on factors we do not control, including recipient mail servers, spam filters and your own list quality.

To the maximum extent permitted by law, Optyflo will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, data or business opportunity, however caused, even if advised of the possibility. Our total aggregate liability arising out of or relating to the service or these Terms will not exceed the fees you paid us in the twelve months before the event giving rise to the claim, or US$100 if you have paid nothing. These limits do not apply to liability that cannot be limited by law, or to your payment obligations and indemnities.

You will defend, indemnify and hold harmless Optyflo and its officers, employees and contractors from claims, damages, fines, penalties and costs (including reasonable legal fees) arising from Customer Data, messages you send, your breach of these Terms or applicable law, or your violation of a third party's rights — including regulator fines and provider penalties resulting from spam, missing consent or WhatsApp policy breaches.

These Terms are governed by the laws of India. Raise any dispute in writing to hello@optyflo.com first; both parties will try in good faith to resolve it within 30 days. A dispute not resolved that way will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, conducted in English in India, and the award is final and binding. Either party may seek injunctive relief from a court of competent jurisdiction in India to protect intellectual property or confidential information. If you are a consumer in a jurisdiction whose law gives you the right to sue in your local courts, nothing here removes that right. Where you have a signed order form or service agreement with different terms, that document prevails for your account.

• Changes — we may update these Terms. For material changes we email account holders at least 14 days before they take effect and update the effective date above. Continued use after that date is acceptance; if you do not agree, cancel before the changes take effect.
• Notices — we send notices to the email address on your account; you send notices to hello@optyflo.com.
• Assignment — you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Entire agreement — these Terms, the Privacy Policy and any signed order form are the whole agreement and replace prior discussions. If a provision is unenforceable the rest remains in force. Our failure to enforce a provision is not a waiver.
• Force majeure — neither party is liable for delay or failure caused by events beyond its reasonable control, including provider outages, internet failures and government action.

Questions about these Terms, billing, privacy or anything else: hello@optyflo.com — answered within one business day.

Grievance Officer: details available on request at hello@optyflo.com. Grievances are acknowledged within one business day; the Privacy Policy, section 14, has the full details.